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đź’¬ Delivery Issues? Here's How We Can Help
We know how exciting it is to receive your order—and we're here to make sure it gets to you smoothly. If you're running into a delivery hiccup, here are some of the most common scenarios and how we can help resolve them quickly.
📦 1. Tracking Says “Delivered” but You Haven’t Seen It Yet
What this might mean:
Sometimes carriers mark packages as delivered just before they actually arrive.
What you can do:
- Take a look around your home—porch, mailbox, side door, and with neighbors.
- Give it 24–48 hours; packages often turn up soon after.
- If it’s still not there, get in touch » and we’ll help track it down.
⏳ 2. Tracking Hasn’t Updated in a While
What this might mean:
Your package is still on the move, but the tracking may not reflect every step.
What you can do:
- In-transit scans sometimes skip a few steps—it’s totally normal.
- If you haven’t seen an update in 7+ days, reach out » and we’ll take a closer look with the carrier.
đźšš 3. Delivery is Taking Longer Than Expected
What this might mean:
Your order is en route, but experiencing a slight delay due to volume or weather.
What you can do:
- Double-check your order confirmation for the estimated delivery window.
- If it’s been 3 or more days past the expected date, let us know »—we’ll step in to assist.
🏡 4. There Might Be a Small Address Mix-Up
What this might mean:
Something in the address may be missing or off, which can slow things down.
What you can do:
- Review the shipping address in your order email.
- If anything looks incorrect, contact us right away » and we’ll fix it before it ships or reroute it if needed.
đź“· 5. Something Arrived, But Not Quite Right
What this might mean:
Your order made it to you, but something was damaged or missing.
What you can do:
- Snap a few clear photos of the item and packaging.
- Keep everything just in case.
- If applicable submit a quick claim » with your order number—we’ll take care of it from there.
💛 We’re Here for You
Whatever the issue, we’re committed to making it right.
If you have other questions not answered here, our Support Team is always here to help.