Shipment Detail Page

The Detailed Shipment Page provides a complete view of a shipment’s journey — from label creation to final delivery. Below is a breakdown of all the key components on the page.

🚚 Shipment Summary

At the top, you’ll find the Shipment Number and current Delivery Status, along with a visual Timeline tracking the shipment’s progress.

📈 Shipment Progress & Status

This section outlines both the shipment timeline and the meaning of each status to help you understand exactly where your package is in its journey.

🕒 Shipment Timeline

A shipment typically progresses through the following stages:

Shipper generated a package label
New shipment created at carrier
Package received at induction point
Package was unloaded from truck
Package is out for delivery
Package is delivered
(Optional) Exception / Returned / Voided

Each stage is timestamped and may include a location for better tracking context.

📌 Status Definitions

Status	Meaning
In Transit	Package is moving through the carrier’s network
Out for Delivery	Package is on the final delivery route
Delivered	Package has reached its destination
Exception	Delay or issue encountered (e.g., address issue, weather)
Returned	Package is on its way back to the sender
Voided	Shipment was canceled before it left the warehouse

📦 Shipment & Package Details

This section shows all relevant shipment metadata and package-level tracking information.

Package Journey

Status: Shows the current state of the package
Action: Options may include Re-Print Label or Void Label

Package voids typically come through API and note that the signer who is the registered API user will display in the 'Info' box. Unused labels will also void.

📌 Shipment Details

Point of Contact: Name, email, or phone number
Order Info: Order number and order date
Ship From: Origin address
Ship To: Recipient address
Map View: Real-time route and location tracking
POD / Signature: Proof of Delivery (signature or photo, when available)
Additional Info: Special notes or internal instructions

🛠️ Need Help?

If you have questions about a shipment or see an unexpected status:

Contact our support team via here
Provide the Shipment Number or Tracking No for faster service